Google and Microsoft calendars
Connect organization-scoped calendars with encrypted credentials, refresh handling, and explicit reconnect status.
Automatic appointment scheduling
Granvure can check your calendar and book the appointment during the call.
When a calendar, appointment types, and availability rules are configured, the AI front desk checks live provider availability, offers valid times, creates the calendar event, and confirms the booking to the caller only after the provider succeeds.
01Customer reaches youVoice, text, or web
02Granvure understandsApproved business context
03The work movesAnswer, book, or hand off
Offer times the business can actually support.
Granvure combines organization rules, existing appointments, and connected calendar busy periods at request time.
Hours and booking rules
Apply weekly schedules, breaks, closures, timezone, minimum notice, booking windows, duration, and buffers.
Conflict protection
Check provider busy time and active Granvure reservations, then enforce overlap protection in the database.
Move from a caller's request to a confirmed event.
The AI front desk has authenticated scheduling tools tied to the organization that owns the assistant; callers cannot choose another tenant.
Understand the request
Collect the appointment type and required customer details without asking for information the workflow does not need.
Check and book
Find valid times and create the connected calendar event during the call when the caller chooses one.
Confirm honestly
Treat a booking as complete only after calendar provider success, then communicate the confirmed time to the caller.
Changes remain provider-authoritative.
Configured workflows support more than initial booking.
Reschedule safely
Keep the original appointment intact if the replacement calendar operation fails.
Cancel safely
Keep the appointment active until the provider confirms event deletion.
Manage in Granvure
Review upcoming appointments, appointment types, availability rules, and calendar connection health in the customer workspace.
Important context
Discuss your scheduling workflow Configuration is required
Automatic booking becomes available after the business connects a supported calendar, defines appointment types and availability, and provisions the AI front desk with its organization-scoped calendar tools.
Start with a conversation
Give every customer a clear next step.
See how Granvure can support the communication workflows your business relies on.