Help that works your hours
Shift Support
Get unstuck with schedule setup, Calendar, estimated pay, widgets, Local Quick Questions, Shift Pro, sharing, and data controls.
Updated September 2, 2026
Contact Shift SupportStart here
Something looks wrong
Open More and confirm the work profile, time zone, schedule start date, schedule history, pay-period setup, and effective dates. Shift never silently rewrites historical shifts or rates.
Cloud feature unavailable
An anonymous planner continues offline. An account-bound planner may also continue local-only when this installation has an intact last-verified proof for that exact owner; cloud, purchase, restore, sharing, and Cloud Ask actions still require online verification. If the proof is missing, unreadable, mismatched, or blocked by deletion state, the planner stays safely hidden rather than falling back to anonymous access. Check your connection and sign in with the same account.
App is unresponsive
Wait for any visible save to finish, then fully close and reopen Shift. Do not repeatedly tap destructive actions. Saved local data should remain intact.
Need a human
Email hello@granvure.com with your app version, device model, iOS/Android version, what you expected, and what happened. Do not send wages, schedules, passwords, or calendar contents.
Onboarding and schedule setup
How do I set a rotating schedule?
During onboarding, choose a common rotation or Custom repeating pattern. Select the first day of the schedule, time zone, and shift time. Shift aligns every occurrence directly to that first day so long-running rotations do not drift.
I work the same weekdays every week
Choose Fixed weekly schedule, select any combination of Sunday through Saturday, and set the shared start/end time. Overnight schedules such as 7:00 PM–7:00 AM are supported.
How do I change my schedule without changing history?
Go to More → Work profiles → Future schedule change. Choose when the new schedule starts and save the new version. Earlier occurrences remain attached to the earlier version.
What happens when I travel or daylight saving time changes?
Each schedule version keeps an authoritative IANA work time zone. Traveling does not reinterpret historical shift instants. Shift uses deterministic, time-zone-aware arithmetic for gaps, folds, overnight shifts, and zone changes.
Calendar, events, and reminders
How do I add an event or extra shift?
Use Quick Add from Today or Calendar. Events are personal calendar items; extra shifts are work occurrences outside the recurring rotation and remain visually distinct.
Can Shift show my device calendars?
Yes, as part of Shift Free, with your permission. In More → Calendar, choose calendars to display. Reading and writing are separate permissions. Shift does not change an external calendar until you explicitly enable writes and perform a supported action.
A reminder did not arrive
Confirm reminders are enabled in More and in system settings. Reopen Shift after schedule, time-zone, or permission changes so reminders can reconcile. Operating systems control final delivery, so Shift reminders are not guaranteed alarms.
How do I add or refresh an iPhone widget?
Add Shift from the iPhone widget gallery after opening the signed app at least once. Next Shift, Shift Today, Pay Period, and Quick Add use cached on-device information and do not call Cloud Ask. The pay amount is hidden until you explicitly enable it in the widget configuration. If a widget is stale or hidden, open Shift with the correct planner owner signed in; signing out, switching accounts, or deleting local data intentionally clears private widget details.
Pay estimates
How do I configure pay?
Open More → Work profile, add a base wage, choose a pay period, and optionally configure supported overtime, night/weekend differential, holiday, and fixed add-on rules. Every change has an effective date.
Why does Shift differ from my pay statement?
Shift estimates gross pay from the information you enter. Taxes, deductions, employer rounding, contract rules, leave, bonuses, tips, and payroll corrections can differ. Shift is not payroll, tax, legal, or wage-compliance advice.
Why is a pay estimate unavailable?
Pay may be unconfigured, not effective for the requested period, or missing a required rule/rate. Shift shows unavailable instead of inventing or weakening a domain rule. Review the work profile’s effective-dated pay history.
Local Quick Questions and Cloud Ask
What works without AI?
Local Quick Questions use deterministic on-device tools for supported questions such as your next shift, a selected day, time off, current pay-period hours or estimate, free time, work streaks, and conflicts. They work offline and do not consume Cloud Ask quota.
What does Shift Pro Cloud Ask do?
Cloud Ask interprets flexible wording and explains deterministic Shift tool results. It does not calculate authoritative dates, shifts, availability, duration, hours, overtime, differentials, pay, or conflicts itself.
Why did Cloud Ask refuse or say unavailable?
You may be offline, signed out, outside an active Pro entitlement, at the monthly limit, rate limited, or requesting an unsupported action. Use a Local Quick Question or try later. Shift will not invent an answer when an authoritative tool cannot complete.
Shift Pro and purchases
How do I buy or restore Shift Pro?
Open More → Shift plan. Choose the monthly or annual option using the localized price shown by Apple. Restore Purchases recovers an eligible subscription associated with your Apple account.
How do I cancel?
Open More → Shift plan → Manage subscription, or use Apple’s subscription settings. Uninstalling Shift or deleting a Shift account does not cancel App Store billing.
What happens when Pro ends?
Shift preserves your existing data. Pro-only creation or editing may become read-only until access returns; Free features remain available.
Sharing and privacy
What can a partner or family member see?
Only the read-only scope you authorize: availability-only or selected schedule details. Shared projections exclude wages, estimated pay, private event details, and editing permission.
How do I stop sharing?
Open More → Sharing and revoke the relationship. Server access ends immediately; the recipient’s cached shared projection is removed during reconciliation.
How do I opt out of analytics?
Open More → AI & privacy and enable Opt out of product analytics. Shift never sends raw schedules, pay, event contents, partner data, or Ask prompts to product analytics.
Accounts, planner privacy, export, and deletion
What happens to my planner when I sign out?
If the planner was created for or bound to that account, it stays on this installation but is locked. A signed-out user or different account cannot view, adopt, export, or change it. Sign in with the same account to reopen it, or use the separate two-step local erase. A legacy anonymous planner stays anonymous unless you explicitly bind it; binding changes local access only and does not upload or sync it.
Sign in, then open More → Data controls. “Export device planner” creates a portable archive of this device’s planner; “Request cloud account export” covers only the supported cloud account records and uses a short-lived private download. Closing or cancelling the share sheet does not prove the archive was saved and never makes Shift erase the planner. Cloud-account deletion can start immediately or after an optional seven-day delay. You may cancel only before processing begins; because the planner locks at request time, eligible cancellation remains available from the locked screen after you re-enter your password. Sharing is revoked as soon as the request is accepted and is not restored automatically.
If another signed-in installation detects your active deletion but has no recovery receipt, the locked screen may let you re-enter your password and save one for that existing request. This does not restart or delay deletion. If the service reports its receipt limit was reached, keep the planner locked or use the separate local erase and contact support without sending a password or receipt.
If Shift reports that a cloud export exceeds the safe self-service limit, do not delete the account yet. Contact support with only that error message so the team can assess a secure export path. This notice does not mean the export is complete.
Cloud completion does not silently erase this device’s planner or events you exported to Apple, Google, or Exchange Calendar. After verified completion, choose explicitly whether the matching planner becomes anonymous on the device or is erased. If the completion receipt cannot be read, Shift cannot unlock, export, bind, or keep the planner as anonymous, but you can still use the two-step permanent local erase. Remove external copies in Calendar. Deleting Shift does not cancel an App Store subscription; manage billing separately through Apple.
Contact
Email hello@granvure.com. Include the app version, device model, operating-system version, whether you were online, and clear reproduction steps. For privacy requests, you may also use the in-app export and deletion controls.