Terms of Service

1. Agreement and eligibility

These Terms of Service form a binding agreement between Granvure LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702 ("Granvure," "we," or "us") and the person or organization using the service. By creating an account or using Granvure, you confirm that you are at least 18 years old, can form a contract, and have authority to bind the organization you represent.

2. Accounts and customer responsibilities

• Provide accurate registration and business information and keep it current.
• Protect credentials, limit access to authorized users, and notify us promptly of suspected unauthorized access.
• Configure call flows, knowledge, schedules, disclosures, transfers, and integrations accurately.
• Obtain all notices, permissions, and consents required for calls, recordings, messages, data, and connected systems.
• Remain responsible for decisions made from AI output and for your use of the service.

3. Service and AI limitations

Granvure provides configurable AI receptionist, telephony, knowledge, scheduling, and related workflow tools. AI responses may be incomplete, inaccurate, delayed, or unsuitable for a particular purpose. Granvure is not an emergency service, medical provider, law firm, financial adviser, or substitute for qualified professional judgment. Customers must review important information and provide human escalation where appropriate.

4. Subscriptions and billing

Paid plans renew monthly until canceled. Prices, taxes, plan features, and the applicable billing period are shown before purchase. Stripe processes payment details and is authoritative for payment and subscription status. You authorize recurring charges for the selected plan. Cancellation takes effect at the end of the current billing period; access continues through that period unless suspended for breach or payment failure. Upgrades take effect immediately with Stripe proration. Downgrades take effect for the next billing period. The Billing & Refund Policy is incorporated into these Terms.

5. Acceptable use

You must comply with the Acceptable Use Policy and all applicable laws. You may not use Granvure for unlawful, deceptive, abusive, infringing, or unauthorized activity, or to interfere with the service or another user. We may investigate suspected violations and suspend or terminate access when reasonably necessary to protect users, providers, or the service.

6. Customer content and licenses

You retain ownership of content you submit. You grant Granvure a limited, non-exclusive license to host, process, transmit, and display that content solely to provide, secure, support, and improve the service. You represent that you have the rights and permissions needed for that content and its processing. Feedback may be used without restriction or compensation, provided it does not identify confidential customer information.

7. Granvure intellectual property

Granvure and its licensors retain all rights in the service, software, designs, documentation, trademarks, and related technology. Except for the limited right to use the service during an active subscription, no rights are transferred to you. You may not copy, sell, sublicense, or create derivative works from the service except where applicable law does not permit that restriction.

8. Third-party services

The service may rely on providers such as Supabase, Stripe, Vercel, Vapi, Twilio, email providers, and connected calendar providers. Their services are governed by their own terms. Granvure is not responsible for third-party outages, account restrictions, or changes outside its control, but will use reasonable efforts to operate supported integrations.

9. Availability and support

The service is provided without a guaranteed uptime commitment unless a separate signed agreement states otherwise. Maintenance, provider failures, security events, or circumstances beyond reasonable control may interrupt service. Current support channels and response targets are described in the Service Availability & Support Policy; response targets are goals, not service-level guarantees.

10. Confidentiality and security

Each party will use reasonable care to protect the other party’s non-public confidential information and use it only for the agreement. Granvure maintains technical and organizational safeguards described in its Security documentation, but no system is completely secure. Customers must use the service in a manner appropriate for the sensitivity of their data.

11. Suspension and termination

You may cancel through the Stripe Customer Portal. We may suspend or terminate access for nonpayment, material breach, security risk, illegal use, or harm to the service or others. Where practical, we will provide notice and an opportunity to cure. Upon termination, rights to use the service end. Provisions that by their nature should survive—including payment obligations, intellectual property, disclaimers, liability limits, and dispute terms—will survive.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." GRANVURE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE OR AI OUTPUT WILL BE ERROR-FREE, UNINTERRUPTED, OR MEET EVERY REQUIREMENT. Some jurisdictions do not allow certain disclaimers, so portions may not apply to you.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRANVURE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION. GRANVURE’S TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO GRANVURE FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. This limitation does not apply where prohibited by law.

14. Indemnification

You will defend, indemnify, and hold harmless Granvure and its personnel from third-party claims, damages, and reasonable costs arising from your content, your violation of these Terms or law, your call or communication practices, or your infringement of another person’s rights. Granvure will provide reasonable notice and cooperation, and you may not settle a claim in a way that admits fault by or imposes obligations on Granvure without written consent.

15. Governing law and disputes

Florida law governs these Terms without regard to conflict-of-law principles. Any dispute must be brought in a state or federal court with jurisdiction in Florida, and each party consents to personal jurisdiction there. These Terms do not include a mandatory arbitration provision or class-action waiver.

16. Changes and general terms

We may update these Terms prospectively. Material changes will be posted with a new effective date and, where appropriate, communicated through the service or email. Continued use after the effective date constitutes acceptance where permitted by law. Neither party may assign this agreement without consent, except in connection with a merger, acquisition, or sale of substantially all assets. If a provision is unenforceable, the remainder remains effective. These Terms and incorporated policies are the entire agreement unless the parties sign a separate agreement.

17. Contact

Questions or legal notices may be sent to hello@granvure.com or mailed to Granvure LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702.