Terms of Service

1. Agreement and eligibility

These Terms of Service form a binding agreement between Granvure LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702 ("Granvure," "we," or "us") and the person or organization using the service. By creating an account or using Granvure, you confirm that you are at least 18 years old, can form a contract, and have authority to bind the organization you represent.

2. Accounts and customer responsibilities

• Provide accurate registration and business information and keep it current.
• Protect credentials, limit access to authorized users, and notify us promptly of suspected unauthorized access.
• Configure call flows, knowledge, schedules, disclosures, transfers, and integrations accurately.
• Obtain all notices, permissions, and consents required for calls, recordings, messages, data, and connected systems.
• Remain responsible for decisions made from AI output and for your use of the service.

3. Service and AI limitations

Granvure provides configurable AI receptionist, telephony, knowledge, scheduling, and related workflow tools. AI responses may be incomplete, inaccurate, delayed, or unsuitable for a particular purpose. Granvure is not an emergency service, medical provider, law firm, financial adviser, or substitute for qualified professional judgment. Customers must review important information and provide human escalation where appropriate.

4. Subscriptions and billing

Granvure offers recurring monthly and annual subscriptions, plus sales-assisted Enterprise arrangements. Monthly subscriptions are charged once per month. Annual subscriptions are charged once per year in advance and are not monthly installment plans. Subscriptions automatically renew for the selected billing interval until canceled. Before purchase, Granvure shows the plan, price, billing interval, included AI voice minutes, and applicable annual total. Stripe processes payment details and is authoritative for payment and subscription status. You authorize Stripe to charge the payment method for the initial purchase and each renewal, including any tax that Granvure is required to collect and that is disclosed before payment.

Each self-service plan includes a stated quantity of AI voice minutes per billing period. Granvure meters that usage but does not currently impose an automatic overage charge or terminate a call solely because the included amount is reached. Granvure may prospectively introduce additional usage packages, plan upgrades, reasonable usage controls, or separately approved overage pricing after appropriate notice; it will not retroactively charge an unapproved overage rate.

Canceling through the Stripe Customer Portal prevents the next renewal, and access ordinarily continues through the already-paid billing period. Payments are generally non-refundable after a billing period begins, subject to review for duplicate charges, billing errors, unauthorized charges, Granvure's discretion, and non-waivable rights under applicable law. The Portal displays the effective date and any charge, credit, or proration for a plan change before confirmation. The Billing & Refund Policy is incorporated into these Terms.

5. Acceptable use

You must comply with the Acceptable Use Policy and all applicable laws. You may not use Granvure for unlawful, deceptive, abusive, infringing, or unauthorized activity, or to interfere with the service or another user. We may investigate suspected violations and suspend or terminate access when reasonably necessary to protect users, providers, or the service.

6. Customer content and licenses

You retain ownership of content you submit. You grant Granvure a limited, non-exclusive license to host, process, transmit, and display that content solely to provide, secure, support, and improve the service. You represent that you have the rights and permissions needed for that content and its processing. Feedback may be used without restriction or compensation, provided it does not identify confidential customer information.

7. Granvure intellectual property

Granvure and its licensors retain all rights in the service, software, designs, documentation, trademarks, and related technology. Except for the limited right to use the service during an active subscription, no rights are transferred to you. You may not copy, sell, sublicense, or create derivative works from the service except where applicable law does not permit that restriction.

8. Third-party services

The service may rely on providers such as Supabase, Stripe, Vercel, Vapi, Twilio, email providers, and connected calendar providers. Their services are governed by their own terms. Granvure is not responsible for third-party outages, account restrictions, or changes outside its control, but will use reasonable efforts to operate supported integrations.

9. Availability and support

The service is provided without a guaranteed uptime commitment unless a separate signed agreement states otherwise. Maintenance, provider failures, security events, or circumstances beyond reasonable control may interrupt service. Current support channels and response targets are described in the Service Availability & Support Policy; response targets are goals, not service-level guarantees.

10. Confidentiality and security

Each party will use reasonable care to protect the other party’s non-public confidential information and use it only for the agreement. Granvure maintains technical and organizational safeguards described in its Security documentation, but no system is completely secure. Customers must use the service in a manner appropriate for the sensitivity of their data.

11. Suspension and termination

You may cancel through the Stripe Customer Portal to stop the next renewal. We may restrict, suspend, or terminate access for unresolved payment failure, material breach, security risk, illegal use, or harm to the service or others. Where practical, we will provide notice and an opportunity to cure. Upon termination, rights to use the service end. Provisions that by their nature should survive—including valid outstanding payment obligations, intellectual property, disclaimers, liability limits, and dispute terms—will survive.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." GRANVURE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE OR AI OUTPUT WILL BE ERROR-FREE, UNINTERRUPTED, OR MEET EVERY REQUIREMENT. Some jurisdictions do not allow certain disclaimers, so portions may not apply to you.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRANVURE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION. GRANVURE’S TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO GRANVURE FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. This limitation does not apply where prohibited by law.

14. Indemnification

You will defend, indemnify, and hold harmless Granvure and its personnel from third-party claims, damages, and reasonable costs arising from your content, your violation of these Terms or law, your call or communication practices, or your infringement of another person’s rights. Granvure will provide reasonable notice and cooperation, and you may not settle a claim in a way that admits fault by or imposes obligations on Granvure without written consent.

15. Governing law and disputes

Florida law governs these Terms without regard to conflict-of-law principles. Any dispute must be brought in a state or federal court with jurisdiction in Florida, and each party consents to personal jurisdiction there. These Terms do not include a mandatory arbitration provision or class-action waiver.

16. Mobile messaging

SMS consent is voluntary and separate from acceptance of these Terms. If you separately opt in to receive text messages from Granvure, we may send messages about your inquiry, account, support requests, appointments or demos, and related services. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out or HELP for help. Carrier delivery is not guaranteed, and messages may be delayed or undelivered. You are responsible for providing an accurate mobile number that you control and for updating Granvure if it changes. Your mobile consent applies only to the scope described at collection and does not authorize a Granvure customer to send you unrelated messages. Granvure may reasonably modify or end its corporate messaging program and will update the applicable disclosure or these Terms when required; ending a program does not expand permission to send messages.

Granvure customers that use the platform to text their own customers are responsible for obtaining and honoring all required consent, notices, opt-outs, registration, and messaging rules. Granvure does not infer SMS consent from a phone number, an inbound call, account creation, a purchase, organization ownership, internal complimentary access, or acceptance of these Terms or the Privacy Policy.

17. Changes and general terms

We may update these Terms prospectively. Material changes will be posted with a new effective date and, where appropriate, communicated through the service or email. Continued use after the effective date constitutes acceptance where permitted by law. Neither party may assign this agreement without consent, except in connection with a merger, acquisition, or sale of substantially all assets. If a provision is unenforceable, the remainder remains effective. These Terms and incorporated policies are the entire agreement unless the parties sign a separate agreement.

18. Contact

Questions, mobile-messaging help, or legal notices may be sent to hello@granvure.com or mailed to Granvure LLC, 7901 4th St N, STE 300, St. Petersburg, FL 33702.