Customer profiles
Keep reusable identity, preferences, notes, and recent interaction context together.
Granvure platform
A connected foundation for the AI front office.
Granvure brings communications, business knowledge, scheduling, customer context, and operational controls into one organization-scoped system.
01Customer reaches youVoice, text, or web
02Granvure understandsApproved business context
03The work movesAnswer, book, or hand off
Organized around people, not provider dashboards.
Supported channels attach to a customer and conversation so staff can understand history before taking over.
Conversation threads
Preserve ordered messages across website chat and SMS, with voice remaining linked through authoritative call records.
Human ownership
Join, leave, assign, and return a conversation to AI with append-only transition evidence.
Ground the workflow in what your business approved.
Granvure separates source ingestion, human approval, provider synchronization, and action confirmation.
Evidence-bound knowledge
Extract facts conservatively and keep source evidence available for review.
Confirmed scheduling
Combine hours, notice, buffers, busy time, and provider confirmation.
Deterministic telephony
Route calls using saved organization rules rather than model-supplied tenant context.
Built with operational boundaries.
The platform keeps customer access, internal administration, providers, and public widget traffic in distinct trust boundaries.
Tenant isolation
Organization filters and database row-level security protect customer data.
Provider abstraction
Carrier and voice-runtime interfaces keep customer workflows independent of implementation identifiers.
Auditable operations
Privileged actions and organization events provide bounded, secret-safe evidence.
Start with a conversation
Give every customer a clear next step.
See how Granvure can support the communication workflows your business relies on.