Billing & Refund Policy
The approved subscription, cancellation, proration, and refund rules.
- Effective
- July 22, 2026
Plans and charges
Granvure offers Starter at $149 USD per month, Professional at $299 USD per month, and Business at $599 USD per month. Enterprise is custom-priced and is not available through self-service Checkout. There is no free trial. Stripe processes payments and invoices.
Renewal and cancellation
Subscriptions renew monthly until canceled. Cancellation takes effect at the end of the current billing period, and service remains available through that date subject to the Terms. Customers may cancel through the Stripe Customer Portal. We do not charge a cancellation fee.
Plan changes
Upgrades take effect immediately and Stripe applies proration. Downgrades take effect at the next billing period. The billing portal shows the applicable change before confirmation.
Failed payments
Stripe Smart Retries may attempt failed subscription payments. Service may be restricted while a subscription is past due or unpaid. Customers can update payment methods through the Stripe Customer Portal.
Refunds
Refund requests are reviewed manually on a case-by-case basis. Payments are not automatically refundable, including for partial billing periods, unused service, downgrades, or cancellation after renewal. This policy does not limit non-waivable rights under applicable law. Send requests to hello@granvure.com with the account email, organization, charge date, and reason; do not send card details.
These policies describe Granvure’s current service and are not legal advice to customers about their own obligations.