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Granvure is more than a voice bot. These answers explain how calls, scheduling, messaging, routing, and human control work when each capability is configured.
Granvure is an AI front desk and business communications platform. It combines inbound call answering, approved business knowledge, phone routing and transfers, customer conversations, SMS, calendar-backed appointment scheduling, and human handoff in one organization-scoped workspace.
Yes. After a business configures and activates its AI front desk and Granvure Number, Granvure can answer inbound calls, understand the caller's request, use approved business information, and follow configured routing or escalation rules.
Yes, when calendar access, appointment types, availability rules, and the AI front desk are configured. Granvure can check connected calendar availability in real time, offer valid times, create the calendar event during the call, and confirm the appointment only after the calendar provider succeeds.
Yes. Granvure supports organization-scoped Google Calendar connections with encrypted credentials, availability checks, token refresh, event creation, and reconnect handling. Microsoft calendar support is also implemented.
Yes, when the connected provider and appointment are configured for the workflow. Granvure preserves the existing appointment if a reschedule fails and does not mark a cancellation complete until provider deletion succeeds.
Yes. Granvure supports consent-gated one-to-one inbound and outbound SMS, threaded customer history, unread state, and carrier delivery status. MMS and bulk campaigns are not currently supported.
Yes. Granvure supports organization-scoped phone routing, departments, trusted external phone or registered SIP transfer targets, bounded timeouts and retries, voicemail fallback, business-hours rules, and holiday closures where configured and entitled.
Yes. Authorized owners and administrators can switch the AI front desk Online or Offline. When it is Offline, Granvure uses the configured trusted human destination and falls back safely to voicemail if that destination is unavailable.
Granvure applies the organization's configured weekly hours, holiday schedule, routing rules, transfer targets, and voicemail behavior. The exact outcome is controlled by the business rather than hard-coded for every customer.
Granvure connects the conversation to operational actions. Beyond answering, it can use approved knowledge, classify what a caller needs, route or transfer the call, check live calendar availability, book configured appointments, manage one-to-one texts, and keep the resulting history visible to the business.
Tell us how your business handles calls, appointments, messages, and escalation today.
