Authenticated sessions
Protected pages and APIs resolve the signed-in user and confirmed email server-side.
Security and reliability
Clear boundaries for customer communications and business data.
Granvure is designed around organization-scoped access, server-side trust boundaries, signed provider interactions, and transparent implementation limits.
01Customer reaches youVoice, text, or web
02Granvure understandsApproved business context
03The work movesAnswer, book, or hand off
Customer data stays inside the organization boundary.
Application authorization and database policy work together to constrain customer access.
Row-level security
Customer records carry organization ownership and database policies enforce that boundary.
Internal separation
Operations access requires a separate active administrator record and never grants customer entitlement by itself.
Provider credentials remain on the server.
Public identifiers are exposed only through narrow endpoints when a browser integration genuinely requires them.
Signed webhooks
Vapi, Twilio, and Stripe callbacks retain independent signature or credential validation.
Secret separation
Service-role, carrier, Redis, billing, and private voice credentials never use public environment names.
Provider abstraction
Customer workflows use business actions rather than raw carrier, SIP, or provider identifiers.
Critical paths fail closed and preserve evidence.
Readiness, request protection, idempotency, and bounded diagnostics reduce unsafe partial states.
Request protection
Production mutations use distributed rate limiting and protected paths fail closed when it is unavailable.
Idempotent processing
Provider identifiers, event ledgers, and deterministic keys reduce duplicate work during retries.
Operational evidence
Immutable audits and bounded organization events support investigation without storing secrets.
Important context
Read the Privacy Policy No certification claim
These controls describe current product behavior. Granvure does not claim SOC 2, ISO 27001, HIPAA, PCI, GDPR, TCPA, A2P, or other certification or legal compliance based on these controls alone.
Start with a conversation
Give every customer a clear next step.
See how Granvure can support the communication workflows your business relies on.