AI phone answering
Handle inbound calls with configured greetings, approved business context, and clear escalation.
Product overview
The work of a front desk, connected in one platform.
Granvure helps businesses answer, understand, route, schedule, and follow through across the conversations customers already use.
01Customer reaches youVoice, text, or web
02Granvure understandsApproved business context
03The work movesAnswer, book, or hand off
Meet customers on the channel they choose.
Voice, supported SMS, and website chat feed a unified customer conversation history.
Unified conversations
Review message order, channel history, delivery state, and human ownership together.
Website chat
Capture inquiries from approved website origins with signed sessions and XSS-safe rendering.
Move from conversation to action.
Granvure connects what a customer says with the business rules and systems that determine what happens next.
Intelligent routing
Apply hours, holiday, department, fallback, voicemail, and transfer rules deterministically.
Appointment scheduling
Check provider availability and confirm only after the connected calendar succeeds.
Approved knowledge
Review website, document, and team guidance before synchronizing it to the AI front desk.
Know what is ready and what needs attention.
Customer setup and internal Operations views make important state visible without exposing provider secrets.
Activation readiness
Verify billing entitlement, knowledge, phone, routing, voicemail, transfers, and callbacks before going live.
Customer context
Keep customer identity and cross-channel history scoped to one organization.
Internal visibility
Investigate organization events, health, errors, jobs, and audited administrative actions.
Start with a conversation
Give every customer a clear next step.
See how Granvure can support the communication workflows your business relies on.