Voice
Inbound calls use organization-scoped phone routing and authoritative call records.
Unified communications
Keep the conversation together, even when the channel changes.
Granvure organizes supported voice, text, and website interactions around the customer and gives staff a clear ownership workflow.
01Customer reaches youVoice, text, or web
02Granvure understandsApproved business context
03The work movesAnswer, book, or hand off
One operating view for supported conversations.
Each channel keeps its own delivery and security controls while sharing customer context.
SMS
Consent-gated inbound and outbound text messages retain carrier identifiers and live delivery state. MMS is not supported.
Website chat
Allowed-origin widgets use signed sessions and currently return a fixed safe acknowledgement.
Human control when a conversation needs it.
Organization-scoped live updates keep messages, unread counts, previews, ordering, and delivery state current, with a bounded recovery refresh.
Join
A staff member can claim a conversation through an atomic ownership transition.
Continue
Reply in the customer thread with sending, sent, delivered, or failed state visible.
Return to AI
Transfer ownership back with append-only evidence for the organization.
Important context
Discuss your workflow Current boundaries
Production-grounded free-form website chat generation, MMS, historical-call backfill, and automated customer-memory summarization are not active in this release.
Start with a conversation
Give every customer a clear next step.
See how Granvure can support the communication workflows your business relies on.